Let us know how it goes and share your findings. Is it a Mac or Windows machine and what is the version of OS installed? What is the dot version of Adobe Reader installed on your colleague's computer? To identify refer to Identify the product and its version for Acrobat and Reader DC Change the size of the thumbnails: Choose View > Thumbnails, then drag the sidebar’s separator to the left or right to change the width of the sidebar.
Do any of the following: View thumbnails: Choose View > Thumbnails or View > Contact Sheet. You may also refer to the following Adobe article and discussion Troubleshoot image issues, work with 3D models in your PDF, and analyze objects by using various too. In the Preview app on your Mac, open a PDF or image. If your colleague is still facing the issue and getting a blank PDF, ask to reset the Adobe Reader's Preferences, to reset the Preferences, refer to the steps mentioned in the article How to reset Acrobat Preference settings to default. Then from Edit>Preferences>3D & Multimedia>Under Render options>Change the "Preferred Renderer" from DirectX 9 to Software and Vice versa>Click OK and check. Navigate to Adobe Reader's Preferences from Edit>Preferences>PageDisplay>Under rendering>change the " Smooth text" and see if this brings any difference.Īlso, under Page Content and Information>Select " Show large Images" Please ask your colleague to check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.
Sorry for the delayed response and inconvenience caused.
0 kommentar(er)
